Our team has consistently demonstrated the ability to transform AI-generated concepts into production-ready infrastructure.
Frequently asked questions
Everything you need to know about hosting your app with I2OS.
Frequently asked questions
Detailed Support & Infrastructure Info
What is I2OS and who is it for?
I2OS is a managed cloud hosting and engineering support company built for modern web apps — especially those created with AI coding tools. We're a good fit for founders and indie hackers who want reliable production infrastructure without managing servers.
How do I get started?
Book a free consultation at /contact. Most apps are live within 24–48 hours of onboarding.
What tech stacks do you support?
We support Next.js, Remix, SvelteKit, Node.js, Python (FastAPI/Django), PHP, and managed MySQL databases.
Can I migrate from my current host?
Yes. We handle migrations from Vercel, Heroku, and DigitalOcean with zero downtime. This is included free in Growth and Scale plans.
What is Vibe Coding Support?
Vibe Coding Support is on-demand engineering help specifically for apps built with AI tools. We fix security gaps, inefficient queries, and missing error handling common in AI-generated codebases.
What kinds of things can your engineers help with?
Code reviews, bug fixes, performance optimization, API integrations, and security hardening. Think of us as on-call senior engineers.
How is Vibe Coding Support billed?
Additional engineering work is offered at $25/hr with a $500 minimum wallet. We always get your approval before starting any paid work.
Where are your data centers located?
North America (LA, Dallas, NY), Europe (Frankfurt, Amsterdam), and Asia-Pacific (Singapore, Tokyo).
What security measures are included?
DDoS mitigation, Web Application Firewall (WAF), automatic SSL, daily encrypted backups, and real-time monitoring.
How do I reach support?
Pro plan customers get priority email support with a 4-hour response time. Business customers get priority support with a 1-hour response time and a dedicated account manager. All plans include access to real engineers — not bots or tier-1 agents.
What counts as a critical issue?
A critical issue is anything causing your app to be completely down or significantly degraded for end users — a crashed process, a failed deploy that took the site down, a database connectivity issue, or a security incident. We treat these as emergencies and respond accordingly.
What is your uptime SLA?
Pro plans have a 99.9% SLA; Business plans have a 99.99% SLA with financial credits for downtime.
